http://wordsforhirellc.com/blog/2008/09/18/customer-responsibility-the-other-side-of-service/ Business, Marketing, Social Media Mon, 20 Feb 2012 17:08:17 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://wordsforhirellc.com/blog/2008/09/18/customer-responsibility-the-other-side-of-service/comment-page-1/#comment-13839 karen Sun, 20 Jun 2010 23:00:46 +0000 http://wordsforhirellc.com/blog/?p=178#comment-13839 Jim, lol, this is a great story! Thank you so much for reading the post and adding to the conversation with such a great example! Jim, lol, this is a great story! Thank you so much for reading the post and adding to the conversation with such a great example!

]]> http://wordsforhirellc.com/blog/2008/09/18/customer-responsibility-the-other-side-of-service/comment-page-1/#comment-13838 jim Sun, 20 Jun 2010 21:05:05 +0000 http://wordsforhirellc.com/blog/?p=178#comment-13838 I was a stockroom supervisor at a retail store in the 80's. You would buy an item of the floor and get a ticket to pick it up at an area connected to the warehouse. All automotive stereo stuff was kept in a locked, upstairs room that made the pickup process a bit more tedious since only myself and another supervisor had a key. Delivery was simple, you'd put an item on the conveyor and it would travel downstairs to the pickup area and into the customers hands. The last conveyor belt had about a three inch drop to it as it came around the corner. When this one car stereo deck made the "bump" the customer said, "I want another, that one dropped". This meant a supervisor had to be paged again to retrieve and replace the same unit. This happened two more times as the customer refused each unit and wanted it hand delivered. I watched the other supervisor drop the third unit over the second floor railing! It landed on the concrete floor just inside the backroom curtain. He walked down the stairs, picked up the item off the floor and walked it over to the happy customer. We only had two of the units in inventory. He received his first refusal ! I was a stockroom supervisor at a retail store in the 80′s. You would buy an item of the floor and get a ticket to pick it up at an area connected to the warehouse. All automotive stereo stuff was kept in a locked, upstairs room that made the pickup process a bit more tedious since only myself and another supervisor had a key. Delivery was simple, you’d put an item on the conveyor and it would travel downstairs to the pickup area and into the customers hands. The last conveyor belt had about a three inch drop to it as it came around the corner. When this one car stereo deck made the “bump” the customer said, “I want another, that one dropped”. This meant a supervisor had to be paged again to retrieve and replace the same unit. This happened two more times as the customer refused each unit and wanted it hand delivered. I watched the other supervisor drop the third unit over the second floor railing! It landed on the concrete floor just inside the backroom curtain. He walked down the stairs, picked up the item off the floor and walked it over to the happy customer. We only had two of the units in inventory. He received his first refusal !

]]> http://wordsforhirellc.com/blog/2008/09/18/customer-responsibility-the-other-side-of-service/comment-page-1/#comment-9400 Kyle Lacy Wed, 24 Sep 2008 02:38:04 +0000 http://wordsforhirellc.com/blog/?p=178#comment-9400 Brilliant post. It is always good to look in the mirror. ALWAYS. Brilliant post. It is always good to look in the mirror. ALWAYS.

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