How Comfortable Are Your Customers?

Image by rscottjones via Flickr Written by Karen D. Swim Well, today is November 5th and in case you missed it, the United States has elected Barack Obama as its 44th President.  I did not want to allow the day to pass without acknowledging the historical significance of this moment. Yet, when I tried to [...]

Customer Responsibility – The Other Side of Service

Image by markolson via Flickr Written by Karen D. Swim The other day I had an inexplicable craving for a muffin.  Out of my trusty Vitalicious VitaMuffins I decided to drive to the local Tim Horton’s coffee shop where they sell muffins that do not resemble a giant burger. I found myself standing in line [...]

Praise for Men With Pens

Written by Karen D. Swim I emerged from the underground studio to a crowd of people.  I had only been there a short time, where did all these people come from? As I tried to make my way through, holding tightly to my zip files, hands grabbed at me as whispers rose from the crowd. [...]