Years ago I worked for a clinical laboratory. As part of my new hire training, I spent a day in each department. I sat and listened to Customer Service Reps handle calls from clients, I rode with one of the drivers to pick up specimens, spent time in billing and went into the lab in the middle of the night to observe the testing. I worked there for almost a decade and never forgot the experience of the training.
By seeing all of the parts that made up the whole I had an acute understanding of my role in the company. I was in Sales and my understanding of the whole gave me the knowledge to communicate with existing and potential clients. Because of the engagement created during my first week, I routinely spent time with other departments and when problems arose I was able to work as part of a team to quickly resolve it.
Numerous studies over the years have validated that when employees feel connected and purposeful, their productivity and performance is high. However, far too often organizations miss this critical step. They may incorporate it into training, as my company did, but fail to nurture it over time. Employee engagement requires an ongoing organizational wide commitment to ensuring that employees feel valued and connected.
It’s human nature to want to feel connected and valued. As you’re creating value for your customers, don’t forget the people that pull together to make that happen. Take some time to make sure that they feel connected and appreciated.
How do you nurture engagement in your company? If you’re an employee, how does your employer make you feel valued?
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